Refund policy

Return & Refund Policy

Palm & Pear Creative
A division of ThompsonBlack LLC
Last updated: 01 October 2026

Digital Products (Premade Covers, Flat Lays, Templates, etc)

All sales of digital products are final. Because premade covers are exclusive (permanently removed from our store upon purchase), we are unable to issue refunds.

If you experience a technical issue with your download (corrupted file, broken link), reach out to us and we'll get it sorted right away.

Physical Products (Print-on-Demand Merch)

Our merch is printed on demand specifically for your order, so we only accept returns or exchanges in specific situations.

We will issue a replacement or refund if you item arrives:

• Damaged or defective
• Materially different from what was listed (wrong item, wrong print)
• Lost in transit (after a reasonable shipping window has passed)

To request a replacement or refund:

Contact us within 14 days of delivery at info@palmandpearcreative.com with your order number and a photo of the issue. Approved refunds are processed to the original payment method within 5–10 business days.

Questions?

Email us at info@palmandpearcreative.com — we're happy to help.