Privacy Policy

Palm & Pear Creative ("we," "us," or "our"), operated by ThompsonBlack LLC, is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices regarding your data when you visit or make a purchase from our online store.

1. Information We Collect

Information you provide directly:

• Account information (name, email address, password) when you create an optional account

• Order information (name, email, billing address, shipping address for physical products) when you make a purchase

• Payment information (credit card number, expiration date, CVV) entered at checkout—this information is processed directly by our payment processor (Shopify Payments / Stripe) and is never stored on our servers

• Communications you send to us (email inquiries, support requests)

Information collected automatically:

• Browser type, device type, and operating system

• IP address and approximate geographic location

• Pages visited, time spent on site, and referring URLs

• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders (including digital delivery and physical shipping)

• Communicate with you about your orders, account, and customer service inquiries

• Send marketing emails if you opt in to our mailing list (you can unsubscribe at any time)

• Improve our store, products, and customer experience

• Comply with legal obligations, including tax collection and reporting

• Detect and prevent fraud

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We share your information only with the following categories of service providers, and only to the extent necessary to operate our store and fulfill your orders:

Shopify: Our e-commerce platform. Shopify hosts our store, processes transactions, and stores order data on our behalf. Shopify's privacy policy: https://www.shopify.com/legal/privacy

Shopify Payments/Stripe: Our payment processor. Handles all credit card transactions. Your payment information is transmitted directly to Stripe and is never stored on our servers. Stripe's privacy policy: https://stripe.com/privacy

Printify: Our print-on-demand fulfillment partner for physical products. When you order a physical product, your name, shipping address, and order details are shared with Printify so they can produce and ship your item. Printify's privacy policy: https://printify.com/privacy-policy/

Email marketing platform: If you subscribe to our mailing list, your email address is shared with our email service provider to deliver newsletters and promotional content. You may unsubscribe at any time using the link in any email.

Tax and legal compliance: We may disclose your information if required by law, regulation, legal process, or governmental request.

4. Data Retention

We retain your order information for as long as necessary to fulfill the purposes described in this policy, including:

• Order and transaction records: retained for a minimum of 7 years for tax and accounting purposes

• Account information: retained as long as your account remains active, or as needed to provide you with services

• Marketing preferences: retained until you unsubscribe or request deletion

You may request deletion of your personal information at any time by contacting us (see Section 9). We will delete or anonymize your data within 30 days, except where retention is required by law.

5. Cookies

Our store uses cookies—small text files stored on your device—to enable core store functionality (keeping items in your cart, maintaining your session) and to understand how visitors use our site.

Essential cookies are required for the store to function and cannot be disabled.

Analytics cookies help us understand traffic patterns and improve the shopping experience. These may be set by third-party services such as Google Analytics.

You can control cookie preferences through your browser settings. Disabling cookies may affect your ability to use some features of the store.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access—Request a copy of the personal information we hold about you

• Correction—Request correction of inaccurate or incomplete information

• Deletion—Request deletion of your personal information (subject to legal retention requirements)

• Opt-out of marketing—Unsubscribe from marketing emails at any time using the link in any email, or by contacting us directly

California residents (CCPA): You have the right to know what personal information we collect, request its deletion, and opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us using the information in Section 9.

To exercise any of these rights, email us at hello@palmandpearcreative.com. We will respond within 30 days.

7. Minors' Privacy

Our store is not intended for users under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe someone under 18 has provided us with personal information, please contact us and we will promptly delete it.

8. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. All transactions are processed over encrypted (SSL/TLS) connections. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect immediately upon posting to this page. We encourage you to review this policy periodically. If we make material changes, we will notify you by email or by posting a prominent notice on our store.

10. Contact

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Palm & Pear Creative A division of ThompsonBlack LLC
Email: info@palmandpearcreative.com